Service & Support

User Manual

Find setup instructions and everything you need to get started with your INMO glasses.

View Manual →

App Downloads

Download the INMO app to connect your glasses and explore their features.

Download App →

Order Tracking

Check your order status and track your shipment.

Track Order →

Warranty

Learn about your warranty coverage and how to get support for your INMO glasses.

View Warranty →

Frequently Asked Questions

Where does INMO ship, what does shipping cost, and how long does it take?

INMO ships to selected destinations across Asia, North America, Europe, and Oceania. Shipping is free to most supported destinations, with no minimum purchase. A US$30 shipping fee applies to Argentina, Brazil, Iceland, Norway, Alaska, Hawaii, and Puerto Rico.

Orders are typically processed and dispatched within 10–15 business days, excluding weekends and public holidays. Prescription lenses require an additional 7 business days for customization.

Shipping availability and fees may vary by delivery address. The final shipping cost will be displayed at checkout after you enter your shipping address. View our Shipping Policy for further information.

Which payment methods does INMO accept?

INMO accepts PayPal, Apple Pay, Google Pay, credit and debit cards, Klarna, Afterpay, and Affirm. Supported cards include Visa, Mastercard, American Express, and JCB. Available options depend on your location and order, so check the methods displayed at checkout or visit the payment information page.

Can I use GO3 if I wear glasses?

Yes. GO3 works with official custom prescription lenses — myopia up to 750 degrees and astigmatism up to 450 degrees — designed to fit seamlessly with the waveguide lenses for a slim, everyday look that helps prevent dust buildup and fogging. Note: hyperopia (farsightedness) and presbyopia are not supported.

How does GO3 connect to my phone?

GO3 pairs with the INMO app, available for iOS and Android. Translation, AI assistant and teleprompter work through the app.

How long does the battery last?

All-Day Power. Single battery: about 3 hours of translation or high-brightness use, 3.3 hours of teleprompting, and 4.5 hours of music or calls. All-day: up to 24 hours of total use with 2 swappable batteries (magnetic swap in about 5 seconds) and a charging case with 3–4 extra charges.

Which languages does translation support?

Real-time translation in 127 online languages. Dialogue translation: 78 languages on Android, 82 on iOS. Offline translation: 9 languages on both Android and iOS. Photo translation (menus, signs, labels) works on Android and iOS and requires an internet connection.

Still Need Help?

We're here to help with your questions and support needs.

Email Support

Send us an email and our support team will reply within 24 hours.
support@inmo.com

Live Chat

Chat with our support team during the following hours: 
Monday–Sunday 10:00 AM–9:00 PM ET